CoSupport AI

What is CoSupport AI?

CoSupport AI is a powerful, all-in-one platform designed to transform customer service with advanced AI capabilities. It offers a range of solutions to enhance customer support, boost team productivity, and provide valuable business insights. The platform is built on a patented architecture that ensures maximum customization and flexibility, making it a trusted choice for businesses across various industries.

Benefits

CoSupport AI provides several key benefits that set it apart from other customer service platforms:

• Zero Hallucinations: Ensures factual accuracy and prevents AI from generating incorrect information.
• Enterprise-Grade Security: Offers data encryption, anonymization, and compliance with regulations like ISO 27001, CCPA, and GDPR.
• Unlimited AI Responses and User Access: Allows businesses to scale their customer service operations without limitations.
• Custom AI Models: Tailor the AI's tone and behavior to suit specific business needs.
• Omnichannel and Multilingual Support: Supports 40+ languages and integrates seamlessly with any text-based communication channel.
• Patented AI Message Generation: Ensures faster, highly accurate responses.
• Transparent Pricing: Predictable costs with no hidden fees.

Use Cases

CoSupport AI can be used in various scenarios to improve customer service and streamline business operations:

• Autonomous AI Agent: Handles customer inquiries independently with up to 99% response accuracy, offering fully automated support.
• AI Assistant: Provides ready-to-go reply suggestions for support agents, accelerating response times and boosting team productivity.
• AI Business Intelligence: Offers insights and recommendations from customer interactions, helping optimize processes and drive revenue.
• Multilingual Support: Provides 24/7 multilingual support without the need to increase headcount.
• Reducing Ticket Backlog: Automates routine inquiries, allowing support teams to focus on complex issues.

Pricing

CoSupport AI offers three flexible pricing models to cater to different business needs:

• Resolution-Based: Pay only for solved tickets, best for performance-focused support teams.
• Server-Based: Fixed price with unlimited AI replies, best for teams wanting full cost control.
• Response-Based: Pay per reply, flexible and scalable for companies with variable volume.

Vibes

CoSupport AI has received positive feedback from various clients across different industries:

• Matthew Brown, Director of Customer Solutions, Shelterluv: The AI performance has been excellent, handling FAQs and complex questions well.
• Ann Kuss, CEO, Outstaff Your Team: Implemented in three days, reduced resolution time by over 50%, and improved team turnover.
• Yaro Burgman, Project Manager, ProjectFitter: Automated 70% of support tickets, shortening resolution time from hours to minutes.
• Karyna Naminas, CEO, Label Your Data: Transformed decision-making processes with easy access to data insights.
• Josh Brown, CEO, Softorino: Achieved a 69% resolution rate in the first month, increasing to 82% by the third month.
• Axel Barrionuevo, Account Manager, SupportYourApp: Automated around 7k monthly chats and emails, cutting operational costs significantly.

Additional Information

CoSupport AI is built on a patented architecture that unlocks unmatched flexibility. Every element, from basic configuration to advanced customization like intent recognition, contextual decision-making, and adaptive behavior modes, can be adjusted to meet specific business needs. The platform integrates seamlessly with various systems including Intercom, Salesforce, SalesIQ, Stripe, Teams, Slack, Zendesk, Freshdesk, Freshchat, Zoho Desk, Shopify, and many more. Custom integrations are also available via API for in-house tools and backend infrastructure.

CoSupport AI ensures enterprise-level data protection with features like data anonymization, prompt injection protection, dedicated servers, and self-hosted LLMs. The platform guarantees 99.9% uptime, ensuring continuous service availability with replicated instances.