Chime V5 - SharePoint AI Chatbot

Chime V5 is an AI chat service made to boost enterprise support desks by working with Microsoft Teams and SharePoint. It aims to make response times faster, solve issues quicker, and make customers happier through real time chat, self-service options, and easy integration with existing ticketing systems.

Key Features

Real-Time Chat and Integration

Microsoft Teams Integration - Connects employees with helpdesk agents using Microsoft Teams for real-time chat and support.
Custom Web Chat Client - Can be used on websites, including SharePoint, for broader accessibility.
Self-Service and AI - Lets you add files, FAQs, and AI into the helpdesk chat to assist with employee self-service and reduce chats.

Performance Metrics

Response Time - Email takes 2 hours, while Chime takes only 49 seconds.
Resolution Time - Email takes 2.8 days, whereas Chime takes just 1.3 days.
Customer Satisfaction - Rated 4.8 out of 5.0.

Deployment and Management

Quick Deployment - Add agents and managers, install Chime V5 from the Microsoft Teams Store, and monitor activities through the help desk manager.
Custom Forms and Reports - Collect data using custom forms built with Adaptive Cards, search FAQs or knowledge base articles, collect user feedback, and create tickets with ticketing systems.
Reports and Dashboards - Build charts and reports using conversational chat data, gain insights into agent performance, and export reports to CSV format.

SharePoint Integration

Index SharePoint Content - Indexes SharePoint sites and pages, making them searchable by Azure OpenAI and the chat platform.
Content Accessibility - Ensures employees have access to up-to-date information from SharePoint, presented through a conversational chat UI.
Automate Content Discovery - Uses AI to find relevant answers from the SharePoint knowledge base, improving productivity and decision-making.

Security and Compliance

Secure Access - Uses Azure AD Office 365 authentication for secure and reliable single sign-on.
Data Governance - Complies with organizational data governance policies and regulations, maintaining control over knowledge base access.

Customization and Continuous Improvement

Customize AI Responses - Adapts the AI''s responses to the organization''s unique needs and requirements.
Feedback and Learning - Uses the chat platform''s built-in FAQ feature to provide feedback and corrections, ensuring the AI continuously learns and improves.
Review Reports - Details all chat conversations, success rates, user adoption, and identifies areas for additional FAQs and content.

Benefits

Chime V5 enhances enterprise support desks by providing faster response and resolution times. It improves customer satisfaction through real-time chat and self-service options. The integration with Microsoft Teams and SharePoint ensures seamless access to support and up-to-date information.

Use Cases

Chime V5 is perfect for enterprises looking to streamline their support desks. It is also useful for educational institutions needing to resolve common questions and issues quickly. The service can be deployed on various websites, making it accessible to a wide range of users.

Cost/Price

A subscription to Instant Chime V5 is required to use the app. Evaluation sign-up may be necessary to access complete features and functionalities.

Reviews/Testimonials

Chime V5 is rated 4.8 out of 5.0 for customer satisfaction, indicating high user approval and effectiveness in improving support desk operations.