Cheers

Cheers is a tool designed to help businesses manage and improve their brand reputation by connecting customer feedback directly to the frontline employees who interact with customers. It provides a clear picture of who is driving the brand's reputation and how to improve it.

Benefits

Cheers offers several key advantages for businesses:

• Individual Attribution: Unlike other tools that blend feedback into vague averages, Cheers attributes each piece of feedback to the specific employee who earned it. This helps businesses recognize top performers and target coaching where it's needed.
• Real-Time Data: The tool provides instant insights, allowing managers to make data-driven decisions and take immediate action.
• Frictionless Experience: Customers can leave feedback with a simple tap of their phone, making the process easy and convenient.
• Customizable Branding: The customer-facing experience can be customized to match the business's branding and messaging.
• Handling Negative Feedback: Cheers adheres to Google's policies and offers options for customers to submit private feedback, allowing businesses to resolve issues before they become public.

Use Cases

Cheers is useful for any business that relies on frontline employees to deliver customer service. Some examples include:

• Retail Stores: Managers can track which employees are providing excellent service and which ones need additional training.
• Restaurant Chains: Owners can monitor customer feedback across multiple locations and identify top performers.
• Service Providers: Companies offering services like HVAC, plumbing, or home cleaning can use Cheers to ensure their technicians are delivering high-quality service.

Vibes

Cheers has received positive feedback from users. For example, Vivint Smart Home reported collecting over 65,000 5-star reviews across 400 locations in just 5 months using Cheers. This demonstrates the tool's effectiveness in driving customer engagement and improving brand reputation.

Additional Information

Cheers is backed by a team of experts in customer retention, engagement strategies, and data-driven growth. The tool is designed to empower employees by giving them tangible credit for the positive experiences they deliver, which in turn drives adoption and usage.