ChatForm

ChatForm is a friendly helper powered by AI. It makes talking to customers easier by automating customer service and making chats simple. This helps businesses be more efficient and improve customer experiences by handling support and text messaging. ChatForm uses different messaging platforms like WhatsApp Business, SMS, and Instagram DMs to make talking to customers easy.

Benefits

ChatForm has a handy form builder. It has customizable templates for different industries like real estate, customer service, and online shopping. The easy drag and drop builder lets anyone collect data, even if they do not know coding. ChatForm mixes human and automated interactions for great customer engagement. It has a chat module that switches easily between automated and human support, making sure issues are resolved quickly.

ChatForm works with many apps and services. This means collected responses can be connected to preferred platforms and existing workflows easily. This saves time and makes processes simpler for businesses. The platform is great for businesses wanting to improve customer engagement and service through automated chat solutions and form builder features.

For businesses in the online gaming market, ChatForm offers HART. HART stands for Humanized Automated Resolution Technology. It is an empathetic AI customer experience platform made for the unique needs of this sector. This technology helps lower the costs of responding to player questions and improves the overall customer experience.

Use Cases

ChatForm lets businesses use their existing business numbers, as long as they are landline or toll free numbers. The platform does not change the voice capabilities of the number, it only routes SMS in and out. Setup usually takes a few hours, including verification of ownership, connectivity testing, and account provisioning. ChatForm works on all devices, so businesses can send and receive texts using the web or app. Also, local numbers in the USA and Canada support MMS, while toll free numbers support only SMS.