ChatBees

ChatBees is a cutting-edge serverless platform designed to power AI-driven customer support applications. It leverages advanced technologies like knowledge graphs, natural language processing, and generative AI to automate and optimize the customer support process. ChatBees integrates with popular ticketing systems and knowledge bases to provide actionable insights, automate responses, and significantly reduce ticket resolution times.

The platform uses serverless Retrieval Augmented Generation (RAG) to enhance ticket resolution and customer satisfaction. It builds knowledge graphs from historical tickets and internal knowledge bases, automatically analyzes incoming tickets, provides actionable insights, and acts as a copilot for support agents. ChatBees offers integrations with various data sources and messaging platforms, and features a serverless architecture for scalability and cost-effectiveness.

Highlights:

• AI-powered customer support automation
• Serverless architecture for scalability
• Integration with popular ticketing systems
• Knowledge graph generation from historical data
• Private AI model training

Key Features:

• Knowledge Graph Generation
• AI-Powered Ticket Analysis
• Private AI Training
• Serverless Architecture
• Multiple Integrations

Benefits:

• Improves efficiency and speed of customer support ticket resolution
• Offers flexible integration with various data sources and platforms
• Provides a serverless architecture for easy scalability and maintenance
• Enables creation of private, company-specific AI models
• Reduces ticket resolution times

Use Cases:

• Customer Support Automation
• Internal Knowledge Management
• Lead Identification
• Chatbot Development
• AI-assisted ticket resolution