Capacity

Capacity is an AI-powered support automation platform designed to revolutionize your customer support processes. It seamlessly integrates with your existing tools, creating a centralized hub for managing all aspects of support. Capacity empowers your team to handle customer inquiries more efficiently, improve response times, and deliver a truly exceptional experience.

Highlights:

• AI-Powered Efficiency: Capacity leverages artificial intelligence to automate repetitive tasks, freeing up your team to focus on complex issues.
• Enhanced Knowledge Management: A built-in knowledge base and article library empowers agents with instant access to information, allowing them to quickly resolve common queries.
• Seamless Communication: Engage with customers through SMS, live chat, and other channels, ensuring instant support wherever they are.
• Customizable Workflows: Capacity's development platform and app store enable seamless integration with your existing applications and the creation of customized workflows to meet your specific needs.

Key Features:

• AI-Powered Chatbots: Offer self-service options for common inquiries, providing instant answers and reducing wait times.
• Integrated Helpdesk: Manage tickets, track progress, and provide a centralized hub for all support interactions.
• Workflow Automation: Streamline repetitive tasks, freeing up agents for more complex issues and increasing overall efficiency.
• Flexible Integrations: Connect with your existing tech stack, ensuring a seamless transition and maximizing your existing investments.