Botly: AI Chatbot That Understands Your Business

Botly is an AI-powered chatbot designed to read your website, learn your business operations, and answer every visitor's questions instantly in their own language. Unlike generic chatbots, Botly is built to handle real-world business tasks, specifically integrating with WooCommerce to manage orders, downloads, and invoices. It operates 24/7, ensuring no customer query goes unanswered, even outside office hours.

Benefits

Botly offers several key advantages for businesses looking to improve customer service. It does not rely on rigid menus or scripted flows. Instead, it crawls your website, including pages, posts, and WooCommerce products (with prices and stock), to answer questions based on your actual content. It also allows you to add a Knowledge Centre for specific details like opening hours or policies that may not be on your site. If a question cannot be answered from your data, Botly honestly admits it and suggests contacting your team, preventing the hallucination of false prices or dates.

Botly automatically detects the language a visitor uses and replies in that same language. It supports a wide range of languages, including English, Hindi, Hinglish, Spanish, Arabic, French, German, Portuguese, and Bengali, ensuring global accessibility without manual translation.

For e-commerce stores, Botly includes Order Desk, which allows verified customers to track orders, check status and view live tracking numbers via courier links, manage downloads by resetting expired download links and license keys, and request invoices or add GST numbers to them. Customers can also submit requests for refunds or cancellations. Botly records these requests but never moves money or changes order status automatically; the store owner must approve them in the dashboard.

Botly prioritizes data security and business integrity. Order data is read live from your store and discarded immediately. Botly keeps no copy of customer orders. API keys are encrypted at rest and never displayed in full. Customer email addresses are masked in the chat interface. The bot only answers questions on the specific domain it is registered to. Conversations are automatically deleted after 90 days. Pre-configured safety rules prevent the bot from giving medical advice, legal counsel, or financial investment tips.

Use Cases

Botly is accessible via a simple chat widget that can be added to any website, including WordPress, WooCommerce, Shopify, Wix, Webflow, and plain HTML. For WordPress users, the Digital Param AI Chatbot plugin facilitates the connection between your site and the Botly service. Installation involves installing the plugin, signing up for a Botly account, and pasting a pairing code from the dashboard. No theme editing or footer code is required. The widget loads deferred in the footer using a cached token, ensuring it does not slow down page loading. If Botly is unreachable, the site remains unaffected.

For non-WordPress sites, users can add Botly with a single line of code or use the free WordPress plugin. The bot adapts its tone and safety rules based on the selected business type, such as Healthcare, Legal, Real Estate, or E-commerce.

Botly is designed to build trust through quick, accurate answers, ensuring visitors stay on the site rather than leaving for competitors due to unanswered questions. When a visitor asks a question the bot cannot answer, Botly can forward the inquiry to the store owner. On multi-vendor marketplaces, complaints about specific sellers can be routed directly to that vendor.

Pricing

Botly offers flexible pricing with AI included in all plans. The Free plan includes 1 website and 500 messages per month with basic features. The Starter plan costs $5 per month for 1 website and 10,000 messages per month. The Pro plan costs $7 per month for 3 websites and 30,000 messages per month. The Agency plan costs $17 per month for 5 websites and 50,000 messages per month. The Unlimited plan is a lifetime deal with a one-time payment for unlimited messages and up to 1,000 websites. This plan includes the ability to bring your own AI key from providers like OpenAI, Google Gemini, or Anthropic Claude.

Vibes

Botly is designed to build trust through quick, accurate answers, ensuring visitors stay on the site rather than leaving for competitors due to unanswered questions. Analytics integration links sent by the bot include tracking tags, allowing you to measure chat traffic and revenue in Google Analytics. Customer feedback is collected through thumbs up/down ratings, helping owners identify and fix problematic responses. Lead capture forms collect visitor details with flags for fake email domains. The widget can be automatically decorated for festivals or sales with custom dates and welcome messages.

Additional Information

Botly offers white-label options for agencies. The Reseller plan allows agencies to sell Botly as their own product with custom logos, domains, and pricing. Users can change colors, themes, launcher shapes, and positioning to match their brand. The widget can be hidden on specific pages like the cart or checkout to avoid obstructing payment buttons.