AI Agent Platform by CometChat

CometChat offers a full-stack AI agent platform that makes it easy to deploy AI agents. The platform includes everything needed to launch an AI agent, such as agent logic, chat UI, moderation, notifications, and analytics. This allows businesses to focus on their core use cases while CometChat handles the underlying infrastructure and compliance.

Benefits

CometChat's AI Agent Platform provides several key advantages:

• Fully Managed AI Agents: CometChat offers a fully managed service where Forward Deployed Engineers (FDEs) build and host agents for users. This includes uploading content or connecting APIs to define agent behavior, a private beta for Agent Builder with workflows, memory, and action logic, and an upcoming drag-and-drop self-service builder. Business teams can go live without needing developers.
• Production-Ready Chat UI: The chat UI is designed for LLM-native UX, featuring token streaming with dynamic 'thinking' states, retry/stop buttons with full control logic, memory pills, prompt banners, and agent selectors. It also includes structured tool replies with inline citations, slash commands, modals, and frontend triggers. Users can choose between a low/no-code Chat Builder or more control via UI Kits and SDKs.
• Built-in Guardrails + Moderation: CometChat's moderation system catches jailbreaks, prompt injections, and bad actors. It filters unsafe, biased, or hallucinated outputs and works with CometChat AI, OpenAI, or custom moderation APIs. The system includes fallback logic, refusal routing, escalation paths, a visual policy builder with thresholds, triggers, and roles, audit trails, CSAM detection, and full RBAC compliance.
• Multichannel Notifications Engine: The notifications engine ensures users are reached effectively with native push, email, and SMS support. It features retry logic, delivery throttling, and batching, trigger-based delivery rules, threaded email replies, and integrations with SendGrid, Twilio, or custom providers. User-level frequency and preference settings are also included.
• Insights Dashboard: The insights dashboard provides visibility into agent performance with resolution rates, fallback frequency, retry counts, latency, tool usage breakdowns, prompt paths, knowledge base hits, conversation-level analytics, sentiment markers, and feedback loops. The data is exportable, filterable, and privacy-respectful.

Use Cases

CometChat's AI Agent Platform can be used in various scenarios:

• AI Chatbot: Provides support that solves and scales, handling FAQs to refunds. It taps into knowledge bases, tools, and CRM, with built-in moderation and fallback for edge cases and escalations. The platform supports multichannel communication, including web, mobile, push, and email, with one setup that can be deployed anywhere. No separate UI or logging build is required.
• In-App Copilots: Offers more than answers with real actions. These copilots can be embedded directly into products, triggering modals, walkthroughs, workflows, or external tools. They show memory chips, pull API data, open tool cards, and include built-in retries, feedback, and fallbacks. The chat UI adapts to live changes and structured replies, with insights baked in to show what's working.
• Custom Agents, Anywhere: Supports various use cases, such as internal copilots that summarize, fetch, and file, chat-first onboarding flows with step-by-step interaction, healthcare agents with audit trails and HIPAA guardrails, community moderation bots with escalation paths, and lead-gen flows that start in chat.

Chat Integration Options

CometChat offers several integration options for its AI Agent Platform:

• Chat Builder: The fastest way to go live, featuring a visual interface for styling and configuring chat. It can be dropped into any web or mobile app with a single snippet and integrates with auth, analytics, and third-party tools. Great for prototypes, pilots, or teams with limited frontend resources.
• UI Kits: Production-ready components with full flexibility, available for all popular frameworks. Theming, layout, and logic hooks are exposed, saving time on structure and focusing on experience. Ideal for teams who want speed and polish.
• SDKs & APIs: The toolbox for total control, available for all popular frameworks. Theming, layout, and logic hooks are exposed, saving time on structure and focusing on experience. Ideal for teams who want speed and polish.

Trust & Security

CometChat's infrastructure is trusted by industries where reliability is critical. Key features include seamless multi-tenant support, data encryption in transit and at rest, global multi-region delivery, RBAC + Access logs, 99.999% Uptime SLA, an edge network with lightning-fast chat delivery through 35+ edge locations worldwide, message auditing and policy enforcement, and scalable systems trusted by 5B+ users.

Conclusion

CometChat's full-stack AI agent platform provides a comprehensive solution for deploying AI agents, handling all the underlying infrastructure and compliance so businesses can focus on their core use cases. With a range of deployment options and integration tools, CometChat ensures that AI agents can be launched quickly and efficiently, with built-in features for moderation, notifications, and analytics to ensure optimal performance and user experience.