Afiniti CX AI
Afiniti CX AI is a pioneering customer experience artificial intelligence solution that optimizes customer interactions to deliver measurably better business outcomes. It leverages AI, data, and cloud infrastructure to personalize customer engagement, improve productivity, and drive value across various industries like telecommunications, financial services, insurance, and healthcare. The technology focuses on enhancing human-to-human interactions rather than replacing them, precisely measuring impact on revenue, customer lifetime value, and other key metrics.
The AI-driven optimization uses machine learning to analyze customer and agent data, optimizing pairings for best behavioral fit and outcomes. It also provides a modern interface allowing contact center leaders to define, deploy, and manage their own AI routing strategies. The AI engine trains continuously, adapting to hundreds of variables like product launches and agent turnover.