Salesforce Boosts AI Customer Service with Fin Acquisition

Key Takeaways

• Ant International, Visa, and Mastercard are creating a Know-Your-Agent framework to verify AI agents for payments.
• Industry forecasts suggest AI agents will handle between three and five trillion dollars in commerce by 2030.
• Headwater Gold hired Geomorphic AI to organize historical mining data and rank exploration targets.
• Salesforce completed its acquisition of Fin, which boasts a 76 percent success rate in AI customer service.
• Google DeepMind's AI model led hurricane forecast accuracy in 2026 across Atlantic and Pacific basins.
• AI investment in South Korea dropped by 10.4 percent in the second quarter, the first decline since 2020.
• Moonshot AI is considering dual stock listings in Hong Kong and Shanghai to raise capital.
• Lumentum and Marvell partnered to develop optical circuit switching solutions for AI data centers.
• Seattle officials are investigating AI use in 911 calls and ambulance wait times.
• The new payment framework aims to increase interoperability so users do not need multiple registrations.

Ant International partners with Visa and Mastercard on AI payments

Ant International has joined forces with Visa and Mastercard to create new standards for AI agent payments. The companies expect AI agents to handle between three and five trillion dollars in consumer commerce by 2030. Their collaboration focuses on verifying AI agents, monitoring their behavior, and allowing them to work across different payment systems. This effort aims to increase interoperability so users do not need to register with multiple networks separately. The partnership builds on existing protocols to ensure merchants and processors can trust which AI agents they are using.

Visa Mastercard and Ant International launch AI trust framework

Visa, Mastercard, and Ant International have started working together on a Know-Your-Agent interoperability framework. This initiative allows card networks, digital wallets, and online marketplaces to recognize trusted AI agents across different payment ecosystems. The framework builds on existing protocols like Visa's Trusted Agent Protocol and Mastercard Verifiable Intent to reduce integration costs. The companies will collaborate through BuildFin.ai, a platform convened by the Monetary Authority of Singapore. This cooperation helps the payments industry prepare for the growth of agentic global consumer commerce where AI agents complete purchases on behalf of users.

Headwater Gold hires Geomorphic AI to organize mining data

Headwater Gold has hired Geomorphic AI to organize decades of fragmented historical exploration data in the western United States. Geomorphic will convert legacy drilling, geochemistry, mapping, and geophysics data into modern, integrated spatial databases. The company will also perform independent technical reviews, test geological interpretations, and rank exploration targets. This engagement covers Headwater's full exploration portfolio and gives the company additional geological and data-science capacity. The goal is to move projects more quickly from old records to actionable exploration frameworks.

AI tool helps Headwater Gold turn scattered mining data into targets

Headwater Gold is using Geomorphic's AI platform to turn scattered exploration data into integrated datasets for faster target generation. The work includes recovering and organizing historical datasets while assessing data quality and highlighting gaps. Geomorphic's platform will conduct independent technical reviews and generate new exploration concepts to give Headwater additional capacity. Caleb Stroup, the company's CEO, noted that this tool allows geologists to spend more time interpreting geology instead of compiling data. Mark Sumner, Co-Founder of Geomorphic AI, expressed excitement about bringing modern data-science tools to Headwater's substantial portfolio.

Google DeepMind AI model leads hurricane forecast accuracy

Google's DeepMind flagship AI hurricane model continues to outperform other forecasts in 2026. Verification data shared by former National Hurricane Center Branch Chief James Franklin shows DeepMind leading in track prediction. The model is besting all other publicly available guidance in the Atlantic, eastern Pacific, and central Pacific basins. Through the first week of September, DeepMind maintained its top position in hurricane forecasting. This achievement highlights the growing role of artificial intelligence in improving weather prediction accuracy.

Moonshot AI plans dual stock listings in Hong Kong and Shanghai

Moonshot AI, the company behind the Kimi K3 model, is considering listing its stock in both Hong Kong and Shanghai. Sources say this move aims to raise more money because AI stocks have performed poorly in Hong Kong recently. The company likely plans to use the Shanghai Stock Exchange's Star Market for its mainland listing. Moonshot has not yet confirmed these plans officially.

Bank of Korea warns AI investment is slowing down quickly

The Bank of Korea warned that investment in artificial intelligence is slowing down faster than expected. Data shows AI investment in the country dropped by 10.4 percent in the second quarter compared to the previous quarter. This marks the first decline in three quarters since investment had been rising steadily since 2020. Officials blame profit uncertainty and too much reliance on funding from big tech companies for this drop.

Lumentum and Marvell partner to build better AI data center switches

Lumentum Holdings and Marvell announced a new partnership to create optical circuit switching solutions for AI infrastructure. This technology combines Lumentum's optical platform with Marvell's connectivity tools to handle high bandwidth and low latency needs. The goal is to reduce energy use and solve bottlenecks in AI data centers while supporting rapid growth. This move helps Lumentum shift from a simple supplier to a key partner for major cloud companies.

Salesforce finishes buying Fin to add powerful AI customer service tools

Salesforce has completed its acquisition of Fin, a company with over 30,000 customers that specializes in AI customer service agents. Fin's platform can resolve complex customer questions across chat, email, and voice with an average success rate of 76 percent. The deal brings Fin's technical team and global customer base to Salesforce to expand its own AI service offerings. Fin will continue to operate as part of Salesforce's AI Labs to build new models and technology.

Seattle officials question ambulance waits and AI use in 911 calls

Seattle officials are investigating complaints about long ambulance wait times and the use of AI in 911 medical dispatches. The city's ambulance contractor, American Medical Response, operates a nurse line that sometimes transfers callers away from standard emergency protocols. Critics note that the city stopped tracking wait times for these specific calls after a contract change in 2022. Additionally, an AI program from the Danish company Corti now suggests when dispatchers should transfer calls, but this was done without public disclosure.

Sources

• Ant International partners with Visa, Mastercard on developing AI payments
• Payment firms Visa, Mastercard and Ant International team up on AI agent trust framework
• AI will organize decades of exploration data for Headwater Gold
• AI helps Headwater Gold turn decades of scattered mining data into targets
• The AI Model that Continues to Blow Away the Competition
• Exclusive | Moonshot AI considers dual listings in Hong Kong and Shanghai: sources
• Bank of Korea warns of faster AI investment slowdown
• Why Is Lumentum Holdings (LITE) A Bigger Player In AI Infrastructure Now?
• An AI customer-service platform with more than 30,000 customers joins Salesforce
• Seattle officials question FD over ambulance contractor, AI-assisted 911 triage