Several industries are actively integrating AI to enhance operations and decision-making. Verizon is leveraging Google's Gemini AI to improve customer service, aiming to resolve issues in a single call with over 90% accuracy. This includes AI-powered assistants in the My Verizon app and dedicated Customer Champion teams. In sports, NBA teams are using AI models like DraftGPT to scout players by analyzing interviews, while the NFL explores AI to transform football strategy. However, the increasing use of AI also raises concerns. Medical groups are challenging AI-driven denials of patient care by insurers, advocating for federal regulations to ensure fairness. Clients are also expressing worries about cybersecurity and AI misuse in law firms, highlighting the need for robust AI use policies. Experts are debating AI's impact on job losses, with some emphasizing the importance of AI that augments human capabilities rather than replaces them. Virginia officials are discussing potential federal limits on state AI regulations, particularly concerning data centers and energy use. The University of Delaware has launched the First State AI Institute to promote open and ethical AI research. In healthcare, smarter metrics are needed to unlock AI's potential, focusing on improved patient outcomes and employee morale. The concept of 'black box AI' raises concerns about transparency, driving the development of explainable AI (XAI). DataKrypto and Tumeryk are addressing AI security by creating encrypted guardrails to protect sensitive data throughout the AI process.
Key Takeaways
- Verizon is using Google's Gemini AI to enhance customer service, aiming for over 90% accuracy in resolving issues.
- NBA teams are utilizing AI models like DraftGPT to scout players based on interview analysis.
- NFL teams are exploring AI to transform football strategy and gain a competitive edge.
- Medical groups are fighting AI-driven denials of patient care by insurers, seeking federal regulations.
- Clients are concerned about cybersecurity and AI misuse in law firms, prompting the need for clear AI use policies.
- Experts debate AI's impact on job losses, emphasizing AI's potential to augment human capabilities.
- Virginia officials are discussing potential federal limits on state AI regulations concerning data centers and energy use.
- The University of Delaware launched the First State AI Institute to promote open and ethical AI research.
- Smarter metrics are needed in healthcare to measure AI's success beyond cost savings, focusing on patient outcomes.
- DataKrypto and Tumeryk are creating encrypted guardrails for AI to ensure secure data handling throughout the AI process.
Verizon uses Google's Gemini AI to fix customer problems faster
Verizon is using Google's Gemini AI to improve customer service. The new AI-powered Verizon Assistant in the My Verizon app helps customers manage upgrades, billing, and savings. Verizon says the AI can solve problems quickly and accurately, with over 90 percent accuracy. Customers can still talk to a real person if they prefer or if the AI can't help.
Verizon launches AI-powered customer service on reliable 5G network
Verizon is improving customer service with AI on its 5G network. The company is using Google Cloud's Gemini models to offer personalized support. Customers get a dedicated expert, called a Customer Champion, for complex issues. Verizon is also expanding live support hours and offering 24/7 live chat. The My Verizon app has a new AI assistant and savings boost feature.
Verizon's Project 624 uses AI to improve customer service
Verizon's Project 624 aims to solve customer issues with just one call using AI. The company is using Google Gemini AI in its My Verizon app and a Customer Champion team. This team focuses on solving problems quickly and keeping customers updated. Verizon is also expanding live support hours, offering 24/7 live chat, and increasing its number of physical stores.
Verizon upgrades customer service with AI-powered assistant and more
Verizon is introducing new AI-powered customer service features. Customers now have access to a Customer Champion and AI assistant to handle complex issues. The AI can provide updates through the My Verizon app, text, or phone calls. Verizon is also expanding its retail presence and call center hours. The My Verizon app will include AI-powered savings and assistant support.
NBA teams use AI to scout players for the draft
NBA teams are using AI to help evaluate players, even before the draft. One model, DraftGPT, analyzes player interviews to predict NBA success. It looks for certain language patterns to determine a player's potential. The AI model considers factors like honesty and clear communication. Some NBA teams are already using AI to make scouting decisions.
NFL teams explore using AI to transform football strategy
The NFL is starting to use AI to change how teams think about the game. The Las Vegas Raiders hired a Head Coach Research Specialist focused on AI. Some coaches are excited about AI tools that can analyze plays and player movements. AI could help teams make better decisions and gain an edge over their opponents. One expert predicts a Super Bowl win will be aided by AI soon.
Medical groups fight AI denials of patient care by insurers
Medical groups like ASNC and AMA are fighting against health insurers using AI to deny patient care. They say AI prior authorization denials harm patients and cause doctor burnout. The groups want federal rules to check for bias in AI systems that deny tests and medicines. They also support a bill requiring Medicare Advantage plans to report AI denial statistics. In 2023, over 3 million prior authorization requests were denied.
Clients worry about cybersecurity and AI misuse in law firms
A webcast on August 14, 2025, will discuss what clients think about cybersecurity and AI in law firms. Many clients are worried about AI misuse. The webcast will share insights from legal clients and strategies to gain a competitive edge. Attendees will receive a survey report, an AI use policy, and a whitepaper on M365 management.
AI doesn't have to cause massive job losses, expert says
Experts are debating whether AI will replace many white-collar jobs. Some predict AI will take over entry-level positions in law, consulting, and finance. Others believe AI will simply make workers more productive. The author argues that the future depends on choices made by AI companies and employers. They should focus on AI that helps humans, rather than replacing them.
Virginia officials debate federal limits on state AI regulations
Virginia officials are discussing a potential federal ban on state AI regulations. Congress is considering a measure that would limit states' ability to regulate AI. Some Virginia officials worry this could prevent them from protecting their residents. They believe states should have the power to regulate AI, especially concerning data centers and energy use. Other officials say AI doesn't understand state borders.
University of Delaware launches AI institute for open research
The University of Delaware is starting the First State AI Institute to promote open and ethical AI. The institute will create AI tools for researchers and improve campus operations. It will focus on transparency and accountability in AI development. The institute will be located on the STAR Campus and led by Professor Sunita Chandrasekaran. It aims to make AI serve people and not replace them.
Smarter metrics can unlock AI's potential in healthcare
AI is being used more in healthcare, but it's hard to measure its success. Companies often focus on cost savings and faster processing. However, AI's value in healthcare should also include better decisions and improved patient outcomes. AI can also boost employee morale and improve analytical accuracy. To succeed, healthcare leaders should invest in culture, focus user time, and prepare for regulations.
Black box AI: What it is and why it matters
Black box AI refers to AI systems that make decisions in ways that are hard to understand. These systems can be very complex, making it difficult to know how they work. This lack of clarity can create uncertainty and risks for businesses. Companies need to balance the benefits of AI with the need for transparency and accountability. Explainable AI (XAI) is a growing field that aims to address this problem.
DataKrypto and Tumeryk create secure AI guardrails with encryption
DataKrypto and Tumeryk have partnered to create secure, encrypted guardrails for AI. Their solution secures every step of the AI process, from data retrieval to compliance. The system encrypts data and inspects prompts in real time to ensure security. This helps organizations use AI safely, even with sensitive data. The partnership aims to set a new standard for AI security.
Sources
- Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues
- Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations
- Verizon's Project 624 Is an AI-Powered Customer Service Initiative
- Verizon announcing AI-powered "customer experience transformation"
- DraftGPT: The Brave New World of AI Hits the NBA
- AI is coming to the NFL, and it could transform the game
- ASNC and AMA push back against AI prior authorization denials
- Cybersecurity and AI: What Clients Really Think
- Opinion | A.I. Doesn’t Have to Mean a ‘White-Collar Blood Bath’ of Job Loss
- Virginia Delegates reflects on potential federal moratorium on state-level AI regulation
- University of Delaware launching First State AI Institute to push boundaries of research and innovation
- How Smarter Metrics Can Unlock AI’s Potential in Healthcare
- Black Box AI: What It Is and Why It Matters to Businesses
- DataKrypto and Tumeryk Join Forces to Deliver World’s First Secure Encrypted Guardrails for AI LLMs and SLMs