AI Revolutionizes Industries with 40% Sales Boost and New Applications

Recent developments in the field of Artificial Intelligence (AI) have shown significant potential in various industries, including customer service, healthcare, law, and education. Verizon has seen a 40% increase in sales after implementing an AI assistant for its customer service representatives. Meanwhile, organizations such as Black Women in AI are working to empower underrepresented groups in the field. AI is also being used to analyze unstructured data in healthcare, and its applications in law and education are expanding. However, concerns about the risks and challenges of using AI in legal proceedings and cyberwarfare have been raised. Cities like Pittsburgh are looking to transform their economies through AI technology, and universities such as Georgia State are launching new AI courses and programs to prepare students for the evolving demands of business in the digital era.

Verizon Sees Sales Jump With Google AI

Verizon has seen a significant increase in sales after implementing an AI assistant for its customer service representatives. The AI tool, built using Google models, helps agents answer customer queries and has reduced call times. Since its deployment in July 2024, sales have increased by nearly 40%. Verizon's CEO, Sampath Sowmyanarayan, credits the AI-driven shift for the surge in sales. The company partnered with Google Cloud for analytics and AI, and Amazon for application deployment and computing infrastructure.

Verizon Sees Sales Jump With Google AI

Black Women in AI Empowerment

Angle Bush, founder of Black Women in Artificial Intelligence, aims to educate and empower Black women in the field of AI. Bush started her journey in 2019 with the idea to build a robot that could serve her hot chocolate. She soon became interested in AI and realized the lack of diversity in the field. Black Women in AI now has members from five continents and collaborates with industry leaders to provide hands-on learning experiences and online resources. The organization also offers a career assessment tool to help members explore AI career paths.

GenAI Analyzes Unstructured Data

GenAI has shown promise in analyzing unstructured data, according to Kathy Bailey, principal data intelligence analyst at Cedars-Sinai Medical Center. AI can extract important information from data to inform care or drive operational efficiencies. This technology has the potential to improve healthcare outcomes and streamline processes.

AI-Generated Attorney Sparks Controversy

A New York judge scolded a man for using an AI-generated avatar as his attorney in court. The avatar was presented as a real person, but the judge quickly realized it was not. The incident highlights the potential risks and challenges of using AI in legal proceedings. The man, Jerome Dewald, apologized for the incident and explained that he did not intend to deceive the court.

AI Challenges Geopolitical Status Quo

AI is changing the geopolitical landscape, with nation-state actors using the technology to launch smarter and more targeted attacks. A report by Armis Labs found that 73% of IT leaders are concerned about the threat of AI in cyberwarfare. The report also found that 81% of IT leaders want to move to a proactive defense strategy, but 58% of organizations only respond to threats as they occur. AI is enabling nation-state actors to evolve their tactics and commit acts of cyberwarfare at any given moment.

PR Firms Use AI

PR firms are using AI in various ways, according to new research by PRWeek. The research found that PR agencies are investing in AI technology to improve their services and stay competitive. The most common ways PR firms are using AI include data analysis, content creation, and social media monitoring.

Hotshot Releases AI Courses

Hotshot, a video-based legal training platform, has released new AI courses and a private M&A simulation training program. The courses were developed in collaboration with attorneys from top law firms, including Cooley, Kirkland & Ellis, and Sullivan & Cromwell. The M&A simulation is designed to train summer, junior, and mid-level associates in private transactional work, while the AI courses address the evolution and use cases of AI for litigators and transactional attorneys.

Pittsburgh Economy and AI

Pittsburgh is looking to transform its economy through AI technology. The city has a strong foundation in AI research, thanks to Carnegie Mellon University, and is home to dozens of AI-focused startups. The Pittsburgh AI Strike Team is working to land similar facilities and forge a united front of business, academia, and government to grow AI development in the region. The team believes that AI can create jobs and drive economic growth in the area.

Georgia State Launches AI Courses

Georgia State University's Robinson College of Business has launched new generative AI courses and programs. The programs are designed to prepare students for the evolving demands of business in the digital era. The college is introducing over 10 new AI courses and revising 20 existing courses to ensure students have in-demand AI expertise. The programs include a new degree that merges advanced accounting knowledge with AI-driven data analysis and a graduate credential that enables professionals to master AI's role in digital business transformation.

Key Takeaways

Verizon has seen a 40% increase in sales after implementing an AI assistant for its customer service representatives.
Black Women in AI is working to educate and empower Black women in the field of AI.
AI has shown promise in analyzing unstructured data in healthcare.
AI is being used in law, including the development of AI-generated attorneys, but its use in legal proceedings is raising concerns.
Cities like Pittsburgh are looking to transform their economies through AI technology.
Georgia State University's Robinson College of Business has launched new generative AI courses and programs.
AI is being used in cyberwarfare, with 73% of IT leaders concerned about the threat.
PR firms are using AI for data analysis, content creation, and social media monitoring.
Hotshot has released new AI courses and a private M&A simulation training program for legal professionals.
The use of AI in various industries is expected to continue growing, with a focus on preparing students and professionals for the evolving demands of business in the digital era.