March 28, 2025

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AI Revolutionizes Defense, Education, and Customer Experience with Responsible Use

The world is witnessing a rapid evolution in the field of artificial intelligence, with AI being increasingly used in various sectors, including defense, education, and customer experience. As AI technology advances, it is becoming essential to consider its potential implications and ensure that it is used responsibly. In recent developments, several organizations and governments have been investing in AI research and development, aiming to harness its potential to drive innovation and improvement.

Artificial Intelligence and the Defence Sector

Artificial intelligence is becoming increasingly important in the defense sector, with both positive and negative implications. On the one hand, AI can improve the efficiency and effectiveness of defense systems, making them more reliable and accurate. However, there are concerns about the potential risks and challenges associated with the use of AI in the defense sector, such as bias and discrimination. The development and deployment of AI in the defense sector must be carefully considered and regulated to ensure that it is used in a responsible and ethical manner. The protection of human rights and the prevention of harm to civilians are of utmost importance. As such, it is essential to ensure that the use of AI in the defense sector is transparent, accountable, and subject to rigorous testing and evaluation.

As AI Use Grows at Work, On-the-Job Training Lags

More than half of US workers are beginning to feel the effects of AI on the job and in future career trajectories, but most feel unprepared. Despite a significant uptick in the number of workers and learners feeling the effects of artificial intelligence, AI training has yet to keep pace. According to a national survey, the percentage of Americans using AI at work has increased from just 8% in 2023 to more than one-third of respondents. However, just 31% of workers said their employer-provided training on AI tools, and AI use appears to be largely driven by individuals. A majority of respondents report using AI primarily for self-directed learning.

How Knowledge Graph Helps Developers Build Better AI Tools

The Knowledge Graph is helping developers and educators build AI tools that are aligned with high-quality instructional material, state academic standards, and learning science. At SXSW EDU, Playlab CEO Yusuf Ahmad and Aneka Bruce discussed how AI can support educators. AI is already changing how we teach and learn, and the best tools are making it easier for teachers to do what they do best: help students succeed. The Knowledge Graph provides a structured network of datasets enabling developers to improve the accuracy of their AI outputs. It is part of a larger effort to improve AI for education, aiming to drive a future focused on better serving students and teachers.

How One Company Used AI to Broaden Its Customer Base

Companies have invested billions in generative AI and large language models, but driving business impact remains a challenge. One company used AI to broaden its customer base, and its approach can serve as a model for other organizations. By leveraging AI, the company was able to improve its customer experience and increase its customer base. However, the article does not provide specific details on how the company used AI, so it is difficult to draw specific conclusions from this example.

Startek Wins 2025 Artificial Intelligence Excellence Award for Generative AI Innovation

Startek has been named a winner in the 2025 Artificial Intelligence Excellence Awards for its Startek Agent Assist, which uses generative AI to provide in-the-moment support across voice and non-voice channels. This award recognizes the success of Startek's AI strategy, which integrates generative AI into its digital CX offerings to enhance customer engagement, improve agent performance, and deliver business value. Startek's solutions are designed to balance intelligent automation with empathy, enabling brands to offer faster, more personalized customer experiences at scale.

Georgia Tech Leads the Way in AI Literacy with OpenAI Academy Collaboration

Georgia Tech is collaborating with the OpenAI Academy to advance AI education and provide opportunities and resources to advance public knowledge in this emerging field. The collaboration aims to create a publicly available, free online resource hub designed to support AI literacy and provide access to essential tools, best practices, and peer insights for effective and responsible AI use. The OpenAI Academy is expanding its reach to a broader community, including educators, students, and small business owners, to unlock new opportunities for learning, economic mobility, growth, and innovation.

Applause 2025 AI Survey: Failure to Prioritize Testing and Embed Gen AI in Development at Odds With Increasing AI Investments

The Applause 2025 AI Survey highlights a significant disconnect between substantial investments in generative AI and the adoption of essential quality assurance practices within the software development lifecycle. The survey found that over 70% of developers and QA professionals who responded said their organization is developing AI applications and features, but many are failing to prioritize testing and embed Gen AI in development. This failure can lead to problems with AI outputs, including responses that lack detail, misunderstand prompts, show bias, or contain hallucinations.

CEOs Admit They Are Afraid of Artificial Intelligence

A survey of 2,500 leaders reveals that CEOs harbor a range of fears regarding artificial intelligence, both business-related and personal. Despite this, four out of five company leaders plan to adopt or expand AI use in their operations, although just 2% believe their organizations are prepared to do so. The survey found that 82% of CEOs say they understand the potential benefits of AI for their business, but 74% acknowledge that their own knowledge is a barrier to making better-informed decisions or asking more critical questions of their boards.

Nearly 25% of Alabama Agencies Using Generative AI, Report Found

A report found that nearly 25% of Alabama agencies are using generative AI, with 35 agencies reporting the use of 108 different generative tools from 72 different vendors. The agencies are deploying AI for a variety of use cases, including text generation, language translation, software code development, and complex problem-solving. The report emphasizes the importance of training and education as generative AI becomes more commonplace and widely used.

North Korea's Kim Jong Un Oversees Tests of New AI-Equipped Suicide Drones

North Korean leader Kim Jong Un has personally supervised the testing of new AI-equipped suicide and reconnaissance drones, calling for unmanned aircraft and artificial intelligence to be prioritized in the country's military development. The new drones are capable of tracking and monitoring different strategic targets and enemy troop activities on the ground and the sea. Kim emphasized the importance of creating a long-term plan for North Korea to promote the rapid development of intelligent drones, which is the trend of modern warfare.

Key Takeaways

  • The use of AI is becoming increasingly important in various sectors, including defense, education, and customer experience.
  • There is a need for responsible and ethical use of AI, with considerations for transparency, accountability, and rigorous testing and evaluation.
  • AI training and education are essential for ensuring that individuals are prepared to work with AI and harness its potential.
  • Organizations are investing heavily in AI research and development, aiming to drive innovation and improvement.
  • The adoption of AI is not without challenges, including the need for quality assurance practices and the potential risks and challenges associated with AI outputs.

Sources

Artificial Intelligence AI in Defense AI in Education AI in Customer Experience Responsible AI AI Training and Education