April 1, 2025

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AI Adoption Surges with 86% of Companies to Use AI Agents by 2027

The adoption of artificial intelligence (AI) is on the rise, with over half of companies already using AI agents in their workflows, according to a survey by PagerDuty. By 2027, 86% of companies are expected to be operational with AI agents, with 63% having fully integrated generative AI and 62% expecting more than 100% ROI from agentic AI. Companies like Microsoft are expanding their AI-driven security capabilities, while others like Keysight are introducing AI architectures to help customers scale AI processing capacity. The development of AI raises concerns about energy consumption, but companies are working on more energy-efficient solutions. New AI agents and systems are being unveiled, such as Amazon's Nova Act and Emergence AI's multi-agent builder, which can automatically create AI agents in real-time.

Companies Adopt AI Agents

More than half of companies are using AI agents in their workflows, according to a survey by PagerDuty. The study found that 51% of companies are already using AI agents, with another 35% planning to integrate them by 2027. AI agents are specialized and fully autonomous AIs that can expedite certain workflows for businesses. The trend is most pronounced in the UK, with 66% of companies already deploying AI agents, while the US trails at 48%. Companies expect AI agents to automate or accelerate at least a quarter of their workloads, unlocking significant operational efficiencies.

PagerDuty Finds AI Adoption

PagerDuty's survey reveals that more than half of companies have deployed AI agents, with 86% expected to be operational with AI agents by 2027. The study found that 63% of companies have fully integrated generative AI, and 62% expect more than 100% ROI from agentic AI. Companies are addressing implementation challenges through various training initiatives, with 61% prioritizing organization-wide seminars. The survey also found that 44% of business leaders cite rushed AI adoption without proper planning as the biggest challenge.

AI Adoption on the Rise

PagerDuty's survey shows that 51% of companies are already using AI agents, with 86% expected to be operational with AI agents by 2027. The study found that 63% of companies have fully integrated generative AI, and 62% expect more than 100% ROI from agentic AI. Companies are investing heavily in AI initiatives, with 75% investing $1 million or more. The survey also found that 52% of companies expect AI agents to automate or accelerate 26-50% of their workloads.

Microsoft Boosts Security with AI

Microsoft is expanding its AI-driven security capabilities with six new Security Copilot agents. The agents are designed to enhance phishing prevention, identity management, and data security. Vasu Jakkal, Microsoft's corporate vice president of security, emphasized that AI-driven cyber defense is essential as Microsoft Threat Intelligence processes 84 trillion signals daily. The new agents integrate with Microsoft Defender, Purview, Entra, Intune, and Security Copilot, providing automated alert triage, vulnerability remediation, and real-time threat intelligence.

AI Changes Edge Computing

Mobile Experts released a report on the role of AI in mobile networks, examining the costs and energy savings associated with using GPUs to run computing workloads. The report found that operators are keen to become 'GPU-as-a-service' providers and are actively investigating localized applications that will drive revenue. The study also highlights key applications, including AI and Augmented Reality applications in automotive, industrial, and consumer markets that will drive a need for real-time AI inferencing.

Keysight Unveils AI Architecture

Keysight introduced the Keysight Artificial Intelligence (KAI) architecture, a portfolio of end-to-end solutions designed to help customers scale artificial intelligence processing capacity in data centers. The KAI architecture enables AI providers, semiconductor fabricators, and network equipment manufacturers to accelerate design, development, and deployment of AI systems. The architecture includes four portfolio suites that address all aspects of AI data center design, from pre-silicon simulation to post-deployment system testing and troubleshooting.

Microsoft Exec on AI Agents

Dorothy Li, Microsoft's corporate vice president and engineering lead for Security Copilot and Ecosystem, discussed the company's new security agents and ecosystem. Li explained the need for automation in cybersecurity and how agents represent a new frontier in intelligent automation. The agents announced are designed to enhance phishing prevention, identity management, and data security, and will be available in the Security Copilot Portal.

AI Faces Energy Challenge

The development of artificial intelligence raises a crucial question about energy consumption. AI consumes a lot of energy, with some chips using as much power as seven refrigerators. Several avenues are emerging to address this issue, including more energy-efficient chip architectures and innovation in hardware design. Companies such as Nvidia are working on optical technology to reduce power consumption and increase speed.

Emergence AI Creates Agents

Emergence AI unveiled a new system that can automatically create AI agents in real-time based on the work at hand. The system is a no-code, natural language, AI-powered multi-agent builder that works in real-time. It allows human users to specify what work they are trying to accomplish via text prompts, and then turns it over to AI models to create the agents necessary to accomplish the task. The platform is designed to evaluate incoming tasks, check its existing agent registry, and autonomously generate new agents tailored to fulfill specific enterprise needs.

Amazon Unveils AI Agent

Amazon launched an AI agent called Nova Act that can use a web browser to perform tasks such as shopping and placing orders on behalf of users. The agent can navigate, interact with, and act on web content without constant human oversight. Nova Act is part of Amazon's family of foundation models and is accessible through an SDK for developers to use for experimentation and building. The agent can perform multistep tasks for complex goals and can be more autonomous than other web-using agents.

Key Takeaways

  • Over 50% of companies are already using AI agents in their workflows, with 86% expected to be operational by 2027.
  • 63% of companies have fully integrated generative AI, and 62% expect more than 100% ROI from agentic AI.
  • Microsoft is expanding its AI-driven security capabilities with six new Security Copilot agents.
  • Keysight introduced the Keysight Artificial Intelligence (KAI) architecture to help customers scale AI processing capacity.
  • The development of AI raises concerns about energy consumption, with some chips using as much power as seven refrigerators.
  • Companies like Nvidia are working on more energy-efficient chip architectures and innovation in hardware design.
  • Emergence AI unveiled a system that can automatically create AI agents in real-time based on the work at hand.
  • Amazon launched an AI agent called Nova Act that can use a web browser to perform tasks such as shopping and placing orders on behalf of users.
  • 52% of companies expect AI agents to automate or accelerate 26-50% of their workloads.
  • 61% of companies are addressing AI implementation challenges through organization-wide seminars and training initiatives.

Sources

AI Agents Artificial Intelligence Machine Learning Automation Cybersecurity Edge Computing